Contact Us

Please email or call us with any questions about our products, company, or if you need help with an order.
We do not have set business hours. If we miss you, we will do our best to respond within 24 hours.

flyoffmyhorse@gmail.com

(336) 433-6746

Customer Care

Processing

Please allow 1 week for your order to process. This does not include shipping time. Some of our products are made to order to ensure you’re getting the freshest product. If you need something expedited, please email us, and we will do our best to accomodate your timeline.

Shipping

Shipping rates are based on product weight. If you’re placing a large order, please email us, and we will do our best to get you a discounted shipping rate.

At this time, we only offer USPS priority shipping which typically takes 3-5 business days. If you would like to pay for expedited shipping, please contact us for a custom quote.

Returns

We do not accept returns. However, customer satisfaction is very important to us. If you have an issue with the delivery or the product, please contact us immediately so we can do our best to rectify the situation.